Shipping Policy

At El Colmado de Morgan we work every day to improve your experience in the store and since your satisfaction is our priority, we are going to implement an express delivery service so that you receive your orders in the shortest time possible without having to pay any extra charge in shipping costs.

All of our orders are processed on the same day they are fulfilled on our website, unless the order has been placed on a holiday or weekend, in which case it will be processed on the next business day.

We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products. Once the order has been verified, it is processed within 24 hours and shipped to the delivery address.

To ensure that your package is delivered correctly and that you receive your shipment within the time frame we publish, please make sure your address is completely entered and correct. Use the correct abbreviations and have spaces inserted correctly, we are not responsible for incorrect information.

If the package is returned as undeliverable or incorrectly addressed, you will have to assume the costs of resending your item that we have previously assumed (for more information see the Returns Policy).

Estimated average times:

Orders are processed on the same day and are delivered between 24 and 48 hours (Spain). To Europe 48 or 72 hours and about 72 hours to the rest of the world depending on the transportation selected.

In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc.) or logistics issues, shipping may take longer.

Having a margin of 15 days for the product to arrive, if not, you can proceed to a refund for a lost/unsent order.

All of our shipments are insured and have a tracking number that can facilitate the delivery of your order.

*If the customer does not enter the correct address in the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot be delivered due to the incorrect address, there will be no option for a refund and A subsequent shipment of said package will be the responsibility of the client and buyer.

*In the event that at the time of delivery of the order it is not possible to contact the customer, it is notified via mailbox and if the package is not collected from the notified office within 7 days, it will be sent to the factory again, having lost said package without option. to refund.

*If the shipment has already been made, it will not be possible to change the delivery address since the shipments are delivered by companies external to El Colmado de Morgan and we do not have the power to change the delivery address once the order has been placed. It has been sent from the warehouse, so the customer is responsible for the loss of the package if they have not indicated the correct address, have moved house or similar.

Factors such as logistics delays and customs clearance may affect the estimated delivery time. El Colmado de Morgan is not responsible under any circumstances for taxes, fees or tariffs applied to the shipment or fees that may be applied at customs for the purchased package, so the person responsible will be the buyer and customer of El Colmado de Morgan contributing the value required at customs without being able to process a refund.

*Any return for any reason, the cost of shipping back to the warehouses is the responsibility of the customer. (We will pay for the shipping of said exchange so that the product returns to the buyer). After your payment is authorized and verified, it may still take a few days to process your order. This is an estimate only and does not include weekends or holidays.

When your order has shipped, you will receive an email with tracking information. We employ the services of leading trusted international carriers to fulfill your package quickly and safely.

If your tracking information indicates that your package was delivered and you have not received it. You should address this with your postal service. El Colmado de Morgan is not responsible for packages that have been lost or stolen once delivery has been confirmed by the courier. We are not responsible for deliveries that are affected by customs, natural events, transfers from the international carrier to the local carrier in your country or strikes or delays in air and ground transportation, nor additional charges, customs or retroactive charges incurred, as well as as well as the delay caused by holidays, long weekends, or other national or regional holidays that cause longer delivery times. If the delay were for another reason, Colmado de Morgan will take the appropriate steps to correct any poor functioning of the transportation service that is attributable to it. By purchasing at www.elcolmadodemorgan.com you accept these terms and conditions. We are here to help you! For any additional questions please send us an email to clients@elcolmadodemorgan.com