Frequently asked questions FAQ

I have not received my purchase confirmation

The confirmation of your purchase arrives immediately to the email that you have left us in contact with, be sure to check the Spam, Junk or other tray of your email as it is possible that it arrived there. If it is not found, just let us know your full name and contact telephone number in any of our service channels so we can review it together.

Why does the confirmation arrive in the Spam, Junk or other folder?

Your email security filters the emails you speak to most frequently and those that are completely new tend to go to the reference inboxes. So you can add us as a contact or simply check that our responses arrive in your main inbox.

How do I know if my size is correct?

Because our sizes are international, they sometimes differ from what we are used to in Spain, so trust our size guide that you will find at the bottom of each page. Remember that if the garment still doesn't work for you, you only need to notify us so we can make the corresponding change within the period stipulated by law.

I already received my order number, now what do I do?

Once you have received your order number, you just have to wait for our email with the generation of the tracking number so you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the Postal system may not yet be updated, so we ask you to try again within the next 5 business days.

I received my tracking number, but no information appears or it appears as nonexistent or lost.

As indicated in point 3, you received your tracking number that was generated automatically so it may not be updated on the official platform, so we share indicative search platforms to be able to consult the movement. We recommend starting tracking on the following business days.

I need to modify the content of my order

If the order has already been confirmed and shipped, no changes can be made. For more information, send us an email to clients@elcolmadodemorgan.com and we will try to help you as quickly as possible.

Where do you send my orders?

We send them by Post, if you want to track your order number you can do it at http://bit.ly/correostracking In your first search information such as “pending deposit” “pre-registered” or others may appear, don't worry, it is the same one that appears by default when created. You will be able to find out more information about the delivery and/or estimate in the following business days.

Why haven't I received my order?

If we have confirmed your order # and tracking #, it means that your order is in progress and we are respecting the established times. If you have questions, you can read our shipping section and more at http://bit.ly/correostracking If we are outside the established deadlines, do not hesitate to let us know your concern with your order # to clients@elcolmadodemorgan.com

What payment methods do you have?

Accepted payment methods are credit/debit card, Google Pay and Apple Pay.

Can I apply a discount coupon?

If you have a discount coupon you must add it before completing your order

What countries do you ship to?

Currently, shipments are made to the Peninsula, the Balearic Islands and European Community, we do not make shipments to the Canary Islands.

How do I know that my order has been placed correctly?

You will receive an email confirming your order. Once it is marked as shipped we will send you an email with your tracking number.

You have more questions?

Do not hesitate to contact us and we will be happy to help you. Write your question to clients@elcolmadodemorgan.com